BioGiene Return & Refund Policy

At BioGiene, we aim to deliver premium bath and hygiene solutions that meet your expectations. We understand that there may be occasions where a return is required, and we have designed our policy to be transparent and easy to understand.

Return Eligibility

We accept return requests within 7 days from the date of delivery. To ensure fairness and hygiene compliance, the following conditions must be met:

• The product must be unused, uninstalled, and unaltered.
• Items must be returned in their original packaging, along with all accessories, manuals, labels, and components supplied at the time of purchase.
• Products that have been used, installed, or show signs of wear are not eligible for return due to hygiene and safety considerations.

How the Return Process Works?

If you wish to initiate a return, please contact BioGiene customer support within the 7-day return period. Once your request is reviewed and approved, our team will share the return instructions.

• Returns sent without prior approval may not be accepted.
• Customers are responsible for ensuring the product is securely packed to prevent damage during return transit.

Refund Policy

Refunds are processed only after the returned product is received and inspected.

• Shipping and handling charges are non-refundable.
• Refunds apply strictly to the product value only.
• Once approved, refunds are processed within 7–12 business days.

Refunds are credited to the original payment method used at checkout. Please note that banks or payment providers may take additional time to reflect the amount.

Non-Returnable Items

Returns will not be accepted under the following circumstances:

• Requests raised after the 7-day return window
• Products that have been used, installed, damaged, or tampered with
• Items returned without original packaging or missing parts or accessories

Damaged or Defective Products

In the rare event that your product arrives damaged or defective, please notify us immediately with clear photographs and your order details. Our support team will review the issue and guide you through the next steps, which may include a replacement or return evaluation.